Privacy Policy

01 Information We Collect

When you book a test, visit our centre, or use our website, we may collect the following information:

• Personal details — name, age, gender, phone number, email address, and residential address.
• Health information — test results, prescriptions shared by your doctor, medical history relevant to the tests ordered, and sample collection details.
• Payment information — billing details for tests and packages booked (processed through secure third-party payment gateways; we do not store card details).
• Technical data — IP address, browser type, and pages visited, collected automatically when you use our website.

02 How We Use Your Information

Your information is used strictly for purposes connected to providing diagnostic services, including:

• Scheduling home sample collection or in-centre appointments.
• Processing samples and generating accurate test reports.
• Sharing reports with you and, where authorised, your referring doctor.
• Sending appointment reminders, report-ready notifications, and service updates via SMS, WhatsApp, or email.
• Improving our internal processes, quality checks, and customer support.

03 Confidentiality of Health Data

We treat all medical and diagnostic information as strictly confidential. Test reports are accessible only to you, your authorised representative, and the medical professionals directly involved in your care. We do not sell, rent, or trade your health data to any third party for marketing purposes.

04 Sharing With Third Parties

We may share limited information with:

• Referring doctors or hospitals, where you have requested reports be shared with them.
• Logistics partners, solely for coordinating home sample collection.
• Payment processors, to complete billing transactions securely.
• Regulatory or government authorities, where required by applicable law.

05 Data Storage & Security

Reports and personal data are stored on secure servers with restricted, role-based access. We use industry-standard safeguards to protect against unauthorised access, alteration, or disclosure. While we take reasonable precautions, no method of electronic storage or transmission is completely secure, and we cannot guarantee absolute security.

06 Data Retention

Test reports and associated records are retained for a period consistent with applicable medical record-keeping regulations, after which they may be securely archived or deleted, unless a longer retention period is required by law.

07 Your Rights & Choices

You have the right to:

• Request a copy of your stored personal and health information.
• Ask us to correct inaccurate details in your records.
• Opt out of promotional SMS, WhatsApp, or email communication at any time.
• Request deletion of your data, subject to legal and medical record-keeping requirements.

To exercise any of these rights, please contact us using the details below.

08 Cookies

Our website may use cookies to remember preferences and understand how visitors use our site. You can disable cookies through your browser settings, though this may affect some website functionality.

09 Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The "Last Updated" date at the top of this page indicates when the policy was last revised.

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